I actually think it was handled very smartly. Given the unforeseen problems, using Twitter and the front page were the next best thing. And they relied on simple common sense. The fans patient enough to wait for that front page to load - even if it took minutes - or smart enough to look at the company's other means of communication did 'best'. Obviously 'the site not going down' would have been preferable, but the most patient and switched-on fans getting in second? That's not too bad. Look, up in the sky! It's Captain Hindsight! I tease. But it's easy to say such things afterwards. Where were you the day before the tickets went up with this suggestion? Nowhere. Same as everyone else. Because although GNP expected demand, the level was vastly beyond anything anyone expected. And the ticket company, who've some experience at this, have never seen anything like it. And neither group would necessarily have known what it would take to overload their servers - there's an IT bod somewhere muttering "I wish I'd known this was gonna happen..." When you have two minutes to make a call, you make the best call you can. I think they did a great job in the circumstances. I'm pretty sure 100% of the ticket requests will be going out to keen, interested fans. And everyone had basically an equal shot at getting lucky with the servers and the site. Sure, okay, you couldn't get the front page to load and some could. But that was random, it wasn't selective. In the end, who got tickets was the lucky lottery it was always going to be...perhaps slightly tweaked by the karma of common sense.